COVID-19 (Coronavirus) Update

To view the current COVID activity by location, please click here.

September 24, 2020 Letter

To Our Residents and Family Members:

Since the last update the residents of Medicalodges Frontenac have been tested for COVID-19 on September 21st and employees have been tested on September 17th and September 21st. No new positive cases of COVID-19 have been identified in residents or employees for these testing dates.  Medicalodges Frontenac total number of positive cases remains at three employees. We will contact you if you or your loved one is suspected to have, is diagnosed with or tests positive for COVID-19.

Medicalodges Frontenac has now completed two rounds of resident and employee testing with all negative results. The testing conducted on September 21st was more than 14 days since the last positive result identified. Residents will no longer be tested weekly, unless new positive cases of COVID-19 are identified through the routine testing of employees. Employees will continue to be tested based on the current positivity rates in Crawford county in order to remain in compliance with CMS requirements. Employees are currently being tested twice weekly.

We will continue with the increased frequency of monitoring residents and employees for COVID-19 symptoms. Employees who have a temperature or symptoms of COVID-19 will be restricted from working and residents who have a temperature or display symptoms will be placed in isolation. Our employees will continue to wear all recommended personal protective equipment when caring for all residents until further notice. Residents will be asked to remain in their rooms as much as possible, and to wear a mask when out of their room. Communal dining and group activities are being resumed as long as social distancing can be maintained.

Please note that the facility must also follow any guidance and/or restrictions from the Crawford County Health Department. At this time our county health department has ordered us to remain at the most restrictive level which prevents us from allowing outside or inside visitation. As things within the county are relaxed we will notify you.

Should we be notified of a new case of COVID-19 in a resident or employee, we will resume frequent notifications and updates.

We ask that you continue to be patient as this pandemic and the status of our surrounding community is ever evolving. We thank you for your ongoing support as we focus on the care of our residents and the safety of our employees.

Please call the facility at 620-231-7340 with any questions. 

September 16, 2020 Letter

To Our Residents and Family Members:

Since the last update residents and employees of Medicalodges Frontenac have been tested for COVID-19 on September 9th and September 14thth. No new positive cases of COVID-19 have been identified in residents or employees.  Medicalodges Frontenac total number of positive cases remains at three employees. We will contact you if you or your loved one is suspected to have, is diagnosed with or tests positive for COVID-19.

We will continue to test residents every 3-7 days and employees twice weekly until two series of testing returns all negative results for both residents and employees and there has been a period of at least 14 days since the last identified positive in either a resident or employee. The last positive result was on September 4th so we anticipate the last round of resident testing to occur the week of September 21st as long as no additional residents or employees test positive in the interim. Employees will continue to be tested twice weekly based on the positivity rates in Crawford county in order to remain in compliance with CMS requirements.  

We continue with our measures to prevent the spread of the virus as much as possible. These measures include increased frequency of monitoring residents and employees for COVID-19 symptoms, isolating residents with symptoms and restricting from work employees who have symptoms. Group dining and group activities will continue to be restricted. Residents are restricted to their rooms, including for meals, and are expected to wear a mask if they must leave their room. Our employees will continue to utilize all appropriate protective equipment until further notice and visitors will continue to be restricted.

Medicalodges Frontenac employees and residents remain appreciative of the support and understanding we have received from resident families, friends and the community.

If you have any questions, please call the facility at 620-231-7340

September 8, 2020 Letter

To Our Residents and Family Members:

On September 2, 2020 CMS began requiring all nursing facilities to conduct routine testing of their employees for COVID-19 at a frequency based on county positivity rates. Crawford county’s CMS reported positivity rate is 24% which requires twice weekly testing. Medicalodges Frontenac initiated this required testing on September 4th. As a result of this testing we have identified two employees who tested positive for COVID-19. These individuals have been restricted from working until the CDC return to work criteria for quarantine are met. Medicalodges Frontenac has previously had one positive employee case of COVID-19 with the total number of positive cases now at three employees. Although there have been positive employee cases of COVID-19, Medicalodges Frontenac have had no residents test positive.

Please know we are strictly adhering to guidance from the CDC and directions from the state and local health departments to ensure we are taking all the appropriate steps. We will be testing all our residents in the coming days and will continue to test one to two times weekly both residents and employees for the foreseeable future. We will contact you if you or your loved one is suspected to have, is diagnosed with or tests positive for COVID-19.

Resident safety is our top priority and we are doing what we can to prevent as much as possible the spread of COVID-19. All our employees will be utilizing all appropriate protective equipment until further notice. We do have adequate supplies of protective equipment. We have increased the frequency of monitoring residents and employees for COVID-19 symptoms, isolating residents with symptoms and restricting from work employees who have symptoms. Group dining and group activities are restricted. Residents are restricted to their rooms, including for meals, and are expected to wear a mask if they must leave their room. Visitors will continue to be restricted and unfortunately, having positive cases within the facility will further delay our plans for reopening.

We know you may have questions and we encourage you to contact us at 620-231-7340, but please be patient as our focus currently is caring for our residents and preventing the further spread of the virus.

We also understand connecting with family members is important to our residents. Family and friends are encouraged to connect with their loved ones through video chat, calling, texting, or other social media formats and our employees are here to help facilitate those connections.

Medicalodges Frontenac employees and residents are very appreciative of all the support and understanding we have received from resident families, friends, employees and the community. Additional updates will be on our Medicalodges Frontenac website at www.medicalodgesfrontenac.com on our COVID-19 alert page. Please plan on at minimum weekly updates. Thank you all for the cooperation and support.

September 4, 2020 Letter

Dear Residents, Families, Friends and Visitors,

In March of this year we were asked to spend two weeks flattening the curve of this pandemic. Each Medicalodges, Inc. community accepted that challenge and the obligation to protect our residents and clients as best we could while knowing very little about this virus. We could not have anticipated that as we headed into the fall and Labor Day weekend, we would still be in a state of restriction and mitigation in a world that looks nothing like it did before March.

Like most all organizations across the country, Medicalodges, Inc. communities have not been left untouched by COVID-19. We have had several communities experience residents and/or employees who have tested positive for the virus and the cascade of mitigation efforts that ensue in order to prevent as much as possible further spread. We have experienced challenges and have had to be creative in sourcing and maintaining our protective equipment, supplies and sometimes even certain food items. We have had great support from our contractors and vendors in making sure we have all we need to continue to care for our residents and clients with little to no noticeable impact on them.

This has certainly been a difficult time. We are grateful for the ongoing patience of our residents, clients and family members as we navigate the ever changing guidance, recommendations, requirements and reopening processes of all our governing agencies and health authorities. The most recent change in guidance will require us to conduct routine testing on all employees of our skilled nursing facilities, sometimes as frequently as twice weekly depending on the rates of COVID positive cases in the surrounding county. This new level of testing will certainly have an impact on our reopening processes and we are currently making arrangements to comply with the testing requirement. We are also seeing local health authorities extending or implementing new restrictions on visiting in long term care and assisted living facilities, preventing us from moving forward with reopening as we would like. In the communities where we can, we are moving forward with reopening, but also acknowledge that circumstances can and do change rapidly within the facility and greater community forcing us to adapt even the best laid plans.

We know the limitations on visiting have been the single most challenging aspect of this pandemic for our residents, clients, families and even our employees. We ask that you please adhere to our visiting protocols and restrictions as these are in place for the purpose of protecting all residents and clients entrusted to our care. Even a single breach in our protocols can have a devastating effect in our community. All locations can accommodate compassionate care visits. Compassionate care visits are for the purpose of visiting under special circumstances, and may be arranged by calling the community directly. Compassionate care visits will not be arranged for the purposes of routine visiting, are entirely at the discretion of the community leadership team and will be based on the specific needs of the resident or client. We have also secured additional technology in the form of tablet devices through funds made available from our state agencies. We are working now to distribute a limited number of these devices to our locations to further facilitate virtual visiting until such time as we are able to allow unrestricted visiting.

We are also so very grateful for our employees who continue to dedicate their service to our residents and clients despite such challenging circumstances encountered on a daily basis. We were recently able to provide a significant Hero Bonus to our employees to show our deepest appreciation for their continued dedication and we are hopeful we can provide another Hero Bonus in the near future. Our employees remain our single greatest asset and no amount of appreciation expressed will ever be enough to fully acknowledge their efforts.

Additional updates will be posted to our Medicalodges Inc. website at www.medicalodges.com. You can also find updates regarding specific Medicalodges communities at their individual websites. We will all get through this together and will be stronger as a result. Please keep our residents, clients and employees in your thoughts and prayers as we do the same. Until next time.

Sincerely,

Shannon Lager, RN, BSN
Vice President & Chief Operations Officer
Medicalodges, Inc.

August 17, 2020 Letter

To Our Residents and Family Members:

Since our last update, we have received test results for all employees who were retested the week of August 10th. We are pleased to report no new positive cases of COVID-19. The facility total COVID positive cases remain at 1 employee. The last positive case was identified on July 10th. We have since had two rounds of testing all residents and employees the weeks July 27th and August 4th, and retesting of a few employees the week of August 10th  where all results were negative. No additional testing is being considered at this time.

We will continue with the increased frequency of monitoring residents and employees for COVID-19 symptoms. Employees who have a temperature or symptoms of COVID-19 will be restricted from working and residents who have a temperature or display symptoms will be placed in isolation. Our employees will continue to wear all recommended personal protective equipment when caring for all residents until further notice.

Residents will be asked to remain in their rooms as much as possible, and to wear a mask when out of their room. Communal dining and group activities are being resumed as long as social distancing can be maintained. Visiting continues to be restricted except for compassionate care situations. Having had positive cases of COVID-19 in our facility unfortunately delays our ability to start the reopening process for a minimum period of 28 days. 

Should we be notified of a new case of COVID-19 in a resident or employee, we will resume frequent notifications and updates. We will also provide notification when Medicalodges Frontenac decides to initiate the reopening process.

We ask that you continue to be patient as this pandemic and the status of our surrounding community is ever evolving. We thank you for your ongoing support as we focus on the care of our residents and the safety of our employees.

Please call the facility at 620-231-7340 with any questions.

August 10, 2020 Letter

To Our Residents and Family Members:

On August 4th 2020 we completed another round of COVID-19 testing on all residents and employees. All resident results were negative and all received results for employees were negative. The results for three employees were undetermined due to an issue with the specimen and testing. These individuals will be tested again on August 10th.  At this time Medicalodges Frontenac has had a single employee test positive for COVID-19 as reported in our initial notification. This individual has recovered and has returned to work.

We will continue with the increased frequency of monitoring residents and employees for COVID-19 symptoms. Employees who have a temperature or symptoms of COVID-19 will be restricted from working and residents who have a temperature or display symptoms will be placed in isolation. Our employees will continue to wear all recommended personal protective equipment when caring for all residents. Residents will continue to be restricted to their rooms as much as possible, including for meals and are asked to wear a mask when it is necessary to be out of their room. Visiting at the facility will continue to be restricted.  

When we have received the results from the few remaining individuals we will provide a new update. As results are received, we will contact you if you or your loved one is suspected to have, is diagnosed with or tests positive for COVID-19.

We thank you for your ongoing patience and support. Please call us at 620-231-7340 if you have questions.

August 3, 2020 Letter

To Our Residents and Family Members:

On July 28 and 29, 2020 we completed COVID-19 testing on all residents and employees. We have received the results for all residents and all but one employee with no additional cases of COVID-19 identified. The remaining employee was tested Friday the 31st and results are pending. At this time Medicalodges Frontenac has had a single employee test positive for COVID-19 as reported in our initial notification.

We will continue with the increased frequency of monitoring residents and employees for COVID-19 symptoms. Employees who have a temperature or symptoms of COVID-19 will be restricted from working and residents who have a temperature or display symptoms will be placed in isolation. Our employees will continue to wear all recommended personal protective equipment when caring for all residents. Residents will continue to be restricted to their rooms as much as possible, including for meals and are asked to wear a mask when it is necessary to be out of their room. Visiting at the facility will continue to be restricted.  

We do plan to complete an additional round of testing this week on residents and employees. Once those results are available we will provide another update along with our next steps as a facility.

We know you may have questions and we encourage you to contact us at 620-231-7340. Thank you for your ongoing patience and support. 

July 27, 2020 Letter

To Our Residents and Family Members:

We want to notify you that a non-direct care employee at Medicalodges Frontenac has tested positive with COVID-19. This employee was restricted from working when they notified us of symptoms consistent with the virus several weeks ago and was tested at that time. The health department notified us on this date the employee’s results were positive. They will remain restricted from working until they meet the CDC required return to work criteria. Please know we are strictly adhering to guidance from the CDC and consulting with the state and local health departments to ensure we are taking all the appropriate steps.

On this date, the state and local health department indicated it was not necessary to conduct testing of our residents and employees. Out of an abundance of caution, Medicalodges Frontenac has determined it is in the best interest of our residents and employees to proceed with testing. Medicalodges Frontenac nursing employees will complete the testing of all employees and residents this week. We will contact you if you or your loved one is suspected to have, is diagnosed with or tests positive for COVID-19. We expect to start receiving results early next week.

Resident safety is our top priority and we are doing what we can to prevent as much as possible the spread of COVID-19. All our employees will be utilizing all appropriate protective equipment until further notice. We do have adequate supplies of protective equipment. We have increased the frequency of monitoring residents and employees for COVID-19 symptoms, isolating residents with symptoms and restricting from work employees who have symptoms. Group dining and group activities are restricted. Residents are restricted to their rooms, including for meals, and are expected to wear a mask if they must leave their room. Visitors continue to be restricted.

We know you may have questions and we encourage you to contact us at 620-231-7340, but please be patient as our focus currently is caring for our residents and preventing the further spread of the virus.

Medicalodges Frontenac remains true to our mission to serve and enhance the lives of others. We are very appreciative of all the support and understanding we have received from resident families, friends, employees and the community. Additional updates will be on our Medicalodges Frontenac website at www.medicalodgesfrontenac.com on our COVID-19 alert page. Thank you all for the cooperation and support.

June 1, 2020 Letter

Dear Residents, Families, Friends and Visitors,

As our surrounding communities and businesses begin to return to normal and open up we want to take the opportunity to thank everyone for their ongoing support. This has certainly not been easy for anyone. We also want to provide information on how our Medicalodges, Gran Villas and New Hope locations will be impacted.

Many areas continue to see positive cases of COVID-19 and community transmission. As businesses begin to reopen, travel restrictions and gathering restrictions eased and eliminated, we can expect to see continued new cases in our communities. The individuals we care for remain at extremely high risk for illness, hospitalization and even death due to COVID-19.  It is estimated that 40% of the deaths caused by COVID-19 have been in those who reside in long term care facilities and other congregate living communities.  For these reasons, our Medicalodges, Gran Villas and New Hope communities will continue with our current processes to prevent as much as possible the introduction of the virus into our locations. These efforts include, among other things:

  • Restricted access to our locations to essential personnel only
  • Restricted visiting with the exception of compassionate and end of life situations only
  • Strict adherence to hand hygiene, cough etiquette and use of face masks for all who enter our locations
  • Social distancing for residents as much as possible including no communal dining or large group activities
  • Monitoring of employees and residents for symptoms of COVID-19, including temperature
  • Restricted entry of any individual with a temperature or other symptoms of COVID-19, travel restrictions or potential exposure, including employees

We are currently developing reopening plans as an organization, keeping in line with the guidance provided by the CDC, CMS, state and local health departments and our state survey agencies. These plans will very likely include limited numbers of visitors allowed per resident, limited numbers of individuals allowed in our location at a given time, restricting visiting to specific areas of the facility and arranging for visits by appointment. As these plans are finalized, they will be shared with you. The health and safety of our residents and employees is of the utmost importance to us during this transition period.

You are encouraged to continue connecting with your loved ones through a variety of means, including letters, cards and notes, window visits, phone calls and video chat via google hangouts, Zoom and Facetime and Facebook chat. Our employees are available and happy to assist with arranging the use of technology devices for phone calls and video chats.

And a sincere thank you for your encouraging words sent through a variety of means to our employees. We know they are the heroes in all of this, and it is so meaningful when they hear it from you too. We will get through this and we all look forward to hugs, kisses on the cheek and handshakes.

Sincerely,

Shannon Lager, RN, BSN
Vice President & Chief Operating Officer

May 1, 2020 Letter

A letter to our Residents & Families

In this time of unprecedented pandemic, we have taken steps to protect our staff and residents.  As our surrounding communities begin to open up, we will remain vigilant in our efforts to reduce the risk of the virus entering our facilities, including restricting visiting and non-essential personnel. Below you will find what we will continue to have in place to prevent and manage the COVID-19 risk.

First, rest assured we are following the recommendations provided by the Centers for Disease Control and Prevention (CDC), Centers for Medicare and Medicaid (CMS) and our State and Local Health Departments. While we are doing everything possible, you or your loved one may come in contact with someone who is unknowingly contagious.  The CDC has stated that individuals without symptoms may spread the virus.  As a precaution ALL of our staff and anyone entering the facility to conduct essential services for our residents are required to complete a screening regarding their travels and, potential encounters with anyone who has been diagnosed with the virus, and they have their temperature taken.  ALL individuals who enter the facility are required to wear a mask covering their nose and mouth, perform hand hygiene and are required to notify us if they later develop symptoms consistent with the virus.

We are doing everything possible to reduce the risk of the virus entering our facility; however, nothing is guaranteed.  Some people who have the virus do not have any symptoms and can still spread the virus.  We are doing our best with the tools we have, and we will make it through this pandemic apart but together.

Here is a brief description of what we will continue to do to reduce the risk of exposure to coronavirus in our facility even as the surrounding community begins to open up:

  • Entry to the facility is restricted to staff and essential personnel only.
  • Every resident has their temperature taken and reviewed by a licensed nurse every day.
  • Medical providers (Doctors, Nurse Practitioners, Physician Assistants) are encouraged to conduct visits using telehealth technology so residents do not have to leave our facility and risk exposure to the virus.
  • Residents who leave our facility and risk exposure in the community are restricted to their room for a period of time afterwards to monitor for the development of symptoms.
  • Isolation precautions are initiated for any resident who develops symptoms. They are restricted to their rooms and staff wear protective equipment when providing their care.
  • Communal dining and activities have been suspended. Activities are provided in-room. Dining occurs in-room, or in small groups where social distancing can be maintained.
  • Deliveries are made without entry of vendors into to the facility. Staff bring our deliveries into the building.
  • Every staff member has their temperature taken every day and are screened for symptoms, travel and contacts which may place them at risk for exposure to the virus. Staff members who are sick or meet any of the exposure criteria are restricted from working in the building.
  • All staff and essential personnel wear masks while in the building.

What can families and friends do to help?

  • Write letters or send cards to your loved one, and ask your friends and relatives to do the same.
  • Have grandchildren make pictures and mail them to your loved one.
  • Make copies of photos and mail them in a letter to your loved one.
  • Send blank cards and envelope sets so your loved one can write to family and friends.
  • Bring pets to the resident’s window; seeing a pet is a great way to lift spirits.
  • Hang a bird feeder outside your loved one’s window, and refill it every time you visit. Ask your loved one about the birds that come to eat.
  • Bring chairs to sit outside the window and visit at the window on pleasant days.
  • Send gifts such as hand lotion, cologne, candy, books, puzzles, etc. A surprise gift is always welcome.
  • Print a copy of the hometown newspaper and mail it to your loved one. News from the childhood home of your loved one is welcomed and keeps them connected.
  • We have technology which allows residents to visit loved ones via video chat technology such as Facetime, Google Hangouts or Zoom. Pease make an appointment, as our staff can help residents utilize the technology.
  • Send a note to our staff too; let them know you appreciate their hard work.

Remember, these restrictions will not last forever, but until they are no longer recommended, we will continue to do what we can every day to reduce the risk of the spread of this virus to our residents and your loved ones. We love you like our own family and we will get through this together but apart.